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Frequently Asked Questions About us

Welcome to the JEM Home Healthcare FAQ section! We’ve curated a list of commonly asked questions to enhance your understanding of our services and how we can support you and your loved ones. Our aim is to offer clear, concise, and helpful information, ensuring your experience with us is both seamless and well-informed.

Home care services are typically offered by various home care organizations. These include Medicare-certified home health agencies, hospices, agencies on aging, homemaker services, and nursing agencies. Additionally, some companies specialize in providing services and products such as medical equipment, supplies, and medications.

Our services are designed to benefit various segments of the population, including:

  • Vulnerable seniors, or housebound.
  • Those who are terminally, chronically, or acutely ill.
  • People with physical or mental challenges.
  • Recently discharged hospital patients.
  • Family caregivers.
  • Accident victims.

Furthermore, our services extend to private citizens and a wide range of agencies, institutes, and corporations.

  • Variable Rate: Our charges depend on the specific type of service required, the timing of service delivery, and the location.
  • Assessments:
    • Nonskilled assessments do not incur any costs.
    • Charges may apply for “nursing” assessments.
  • Mileage Fees: In certain situations, mileage fees may be applicable.
  • Transparent Communication: We discuss costs with clients before starting any services to ensure clarity and transparency.

Office Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Voice Mail: Available 24/7 and checked regularly to promptly address requests for immediate assistance.

Our services are   available 24/7, ensuring flexibility to meet our clients’ needs and preferences.       

Our services cover the Boston metropolitan area. If there’s a need, we’ll make every effort to accommodate individuals who require service beyond this geographical region.